Resources
Know your rights. Then use them.
Every tenant in New York has rights that don't depend on your lease, your credit, or your immigration status. Below are hotlines, information on repairs, intakes for free lawyers, your rights, and the tools to find out who really owns your building.
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If it's happening right now
No heat, locked out, or being pushed out. Start here. These are same-day.
No heat or hot water
Heat season is Oct 1–May 31. File anonymously; HPD sends an inspector.
Call 311
Locked out of your home
A lockout is a crime, not a landlord's right. Police can order you let back in.
Call 911
You were served court papers
You have a right to a free lawyer in every NYC ZIP code, whatever your status.
311 → Tenant Helpline
You just need to ask someone
Free hotline, real people, weekdays 9–5. English and Spanish.
212-962-4795
Browse by topic
Seven areas, everything checked by hand. Tap any card to jump down to it.
A hotline can't do what your neighbors can.
A building that organizes together, that files together, shows up to court together, and refuses to be picked off one by one, is the only thing that changes how you get treated. That's what we do.
Organize my building Talk to an organizer